Terms of Service — CapReels

Last updated: June 12, 2025

General Terms – All Users

1. Your Relationship With Us

Welcome to CapReels (the "Platform"). These Terms of Service (these "Terms"), as may be amended from time to time, govern the relationship and serve as an agreement between you and CapReels Pte. Ltd. (the "Company", "we", or "us") and set forth the terms and conditions by which you may access and use the Platform and our related services, applications, websites, products and/or content (collectively, the “Services”). For purposes of these Terms, "you" and "your" mean you as the user of the Services.
The Platform includes the CapReels mobile software applications ("CapReels APP"), software applications deployed on the desktop ("CapReels Desktop version"), the CapReels official website ("CapReels Web version"), CapReels services in other forms now existing or hereafter devised, related Software Development Kit ("SDK"), and Application Programming Interface ("API") for you through third party websites and other software applications to access and use the Platform and the Services. The version of the Platform may differ for factors such as the jurisdiction from which you access the Platform and the device you use. The Services, in full or in part, may not be available in all jurisdictions, for all devices or in all languages. You should obtain, download, and install the appropriate version according to the actual device conditions of your jurisdiction.
You can access the Platform and obtain the Services through the software application pre-installed in hardware devices or downloaded from third party platforms authorized by us, and/or by accessing capreels.com official websites. Unofficial versions of CapReels obtained via any other platforms or websites are not authorized by us, and we are not responsible for their contents. If you suffer any losses as a result, we shall not be liable for your losses, which you alone will bear.
These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.
The Services are only intended for individuals 13 years old and older, with additional limits that may be set forth in the "Supplemental Terms - Jurisdiction Specific". In addition, if you are above this age threshold but are under 18 years old or the applicable age of majority in the jurisdiction you reside in, you may only access or use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.

2. Accepting these Terms

By accessing or using our Services, you confirm that you can form a binding contract with the Company, that you accept these Terms (including any supplemental terms appended hereto) and that you agree to comply with them. Your access to and use of our Services are also subject to our Privacy Policy (When you access our Services as a resident of the United States, your access to and use of our Services are subject to this Privacy Policy. When you access our Services as a resident of all other countries, your access to and use of our Services are subject to this Privacy Policy) and Community Guidelines (where applicable), the terms of which can be found directly on the Platform, on your mobile device’s applicable store, or where else the Platform is made available for download, and such terms are incorporated herein by reference. You may also be subject to additional terms and policies for your access or use of certain new features of the Platform, certain Services and/or certain content. Such additional terms and policies shall form part of these Terms.
If you are accessing or using the Services on behalf of a business or entity, then (a) "you" and "your" includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the business or entity to these Terms, and that you agree to these Terms on behalf of the business or entity, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others, regardless of whether or not they are affiliated with your business or entity, including any employees, agents or contractors.
You should print off or save a local copy of these Terms for your records.

3. Supplemental Terms

If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also hereby agree to the "Supplemental Terms - Jurisdiction Specific" section below. In the event of a conflict between the provisions of the "Supplemental Terms - Jurisdiction Specific" that are relevant to your jurisdiction from which you access or use the Services, and the rest of these Terms, the relevant jurisdiction’s "Supplemental Terms - Jurisdiction Specific" will supersede and control with respect to your use of the Services from that jurisdiction.

4. Changes to these Terms

We may amend or update these Terms from time to time, to reflect changes, updates or new features to the Platform and/or Services, or when there are regulatory changes. We will use commercially reasonable efforts to notify you of any material changes to these Terms, such as through a notice on the Platform or by other means. You should check such notices and review these Terms regularly to stay informed of our latest practices.
Each time when we update these Terms, we will also update the “Last Updated” date at the top of these Terms. The “Last Updated” date reflects the effective date of the updated Terms. Your continued access to or use of the Platform and/or Services after the effective date of the updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop accessing or using the Platform and Services.

5. Your Account with Us

To access or use some of our Services, you must create an account with us. When you create this account, you must provide us with true, accurate, complete and current information. It is important that you maintain and promptly update your account details and any other information you provide to us, to keep such information true, accurate, complete and current.
It is important that you keep your account login details confidential and that you do not disclose them to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at: support@capreels.com.
You acknowledge and agree that:

you are solely responsible (to us and to others) for all activities on the Platform that occur under or through using your account. If you are accessing the Platform or using the Services on behalf of a business or entity, all such activities will be attributable to and binding on such business or entity; and
the Company and its affiliates may, but shall have no obligations to, monitor activities on the Platform that occur under or through using your account, but shall not be responsible for any losses incurred by you as a result of or arising from any unauthorized access to your account.

We reserve the right to temporarily or permanently suspend or terminate your account or take other remedies available to us with or without notice at any time, for no reason or any reason, including without limitation:

if you have failed to comply with any of the provisions of these Terms or any applicable laws;
if activities occur under your account which, in our sole discretion, would or might cause damage to us or other users, impair our ability to provide the Platform or Services, or infringe on or violate any third party rights (including intellectual property rights);
in response to requests by law enforcement or other government agencies;
due to unexpected technical or security issues or problems; or
if your account remains inactive for a certain period.

In the case where we decide to permanently suspend or terminate your account or take other remedies, we will notify you in advance in order to allow you time to access and save your information and content, unless it is inappropriate for us to do so, we reasonably believe that continued access to your account will cause damage to us, our users, affiliates or other third parties, or we are legally prevented from doing so.
Subject to any statutory rights you might have under applicable laws, if your account is temporarily or permanently suspended or terminated, access to your account, and any related information or content associated with your account may be temporarily or permanently suspended or terminated accordingly. As we do not guarantee the permanent availability of your content, you should regularly make backups of any content you value.
If you no longer want to use or access the Platform and our Services, you can choose to delete your account through the "Manage account" page on the Platform. Alternatively, you can also request the deletion of your account by contacting us via support@capreels.com, after which we will provide you with further assistance and guide you through the account deletion process. Please be aware that once you choose to delete your account, you will not be able to reactivate your account, retrieve any of your account data, or any of the content or information you have uploaded, created, edited, shared, received from other users or are otherwise associated with your account.
Termination of your account will terminate your access or use of the Platform and the Services.
As used in these Terms, "applicable laws" shall refer to all applicable laws, regulations, rules, statutes, codes, ordinances, orders, writs, decrees or other requirements enacted by a government authority, as amended from time to time.

6. Your Access to and Use of Our Services

Your access to and use of the Services is subject to these Terms and applicable laws. You agree to use the Services only for purposes expressly permitted under these Terms and applicable laws.
You may not:

access or use the Services if you are not fully able and legally competent to agree to these Terms or if your parent or legal guardian does not consent to your use of the Services, or if you are not authorized to use the Services by the business or entity that you represent;
take or attempt to take any of the following actions: copy, decipher, modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative works based on, the Services, including any files, tables or documentation (or any portion thereof) (except as expressly permitted under these Terms) or determine or attempt to determine any source code, algorithms, methods or techniques embodied by the Services or any derivative works thereof;
modify or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notices or marks displayed on or through the Services;
distribute, license, transfer, or sell, in whole or in part, any of the Services or any derivative works thereof or use the Services or any derivative works thereof in a manner which is not authorized by us;
market, rent or lease the Services for a fee or charge or for free;
interfere with or attempt to interfere with the proper working of the Services, disrupt our website or any networks connected to the Services, or circumvent or bypass any measures we may use to prevent or restrict access to the Services;
incorporate the Services or any portion thereof into any other program or product, except as expressly permitted under these Terms;
impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from the Services;
use automated scripts or other technologies to collect information from or otherwise interact with the Services;
use the Services to upload, transmit, distribute, store or otherwise make available computer codes (including malware or software), files or content that contain viruses, Trojans, worms, spyware, adware, key loggers, logic bombs or any other material that is malicious, technologically harmful, destructive, disabling or which assists in or enables theft, alteration, denial of service, unauthorized disclosure or destruction or corruption of data ("Harmful Code");
use the Services in a manner that violates or infringes on any third party's rights of publicity, privacy, intellectual property or other rights;
use the Services to troll, bully, harass, intimidate, cause distress to, threaten, hurt, embarrass, upset, defame, provoke or antagonize any other person;
use the Services to communicate or make available any material or content which (i) is defamatory of any person, obscene, offensive, pornographic, hateful or inflammatory; (ii) would constitute, encourage or provide instructions for a criminal offence, dangerous activities or self-harm; (iii) is deliberately designed to provoke or antagonize people, especially trolling and bullying, or is intended to harass, harm, hurt, scare, distress, embarrass or upset people; (iv) contains a threat of any kind, including threats of physical violence; or (v) is racist or discriminatory, including discrimination on the basis of someone’s race, religion, age, gender, disability or sexuality; or
engage in any other conduct which restricts or inhibits any person from using or enjoying the Services, or which, in our sole judgment, exposes us or any of our users, affiliates, or any other third party to any liability, damages, or detriment of any type.

In addition to the above, your access to and use of the Services must, at all times, be compliant with our Community Guidelines.
We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Some of the reasons we may remove or disable access to content may include finding the content which is objectionable, in violation of these Terms or our Community Guidelines, or is otherwise harmful to the Services or our users. You acknowledge that your violation of these Terms or applicable laws may result in civil, criminal or other liabilities. We reserve the right to report your violation(s) to law enforcement authorities, temporarily or permanently suspend or terminate your access or take other remedies available to us.

7. Service Plans, Renewal, Cancellation and Refund

Service Plans

Depending on the services we provide in your region, some of the Services are provided to you free-of-charge ("Free Services") while other Services require payment before you can use them, including but not limited to CapReels Standard, CapReels Pro and other related Services ("Premium Services", collectively with Free Services, "Service Plans"). Whether you use Free Services or purchase or subscribe to Premium Services, you must always use those Service Plans in accordance with these Terms and applicable laws.
For more details of the Premium Services which we will provide you with, please refer to the detailed service descriptions on the purchase page of the relevant Premium Services on the Platform. Unless otherwise mandated by applicable laws of your jurisdiction, we reserve the right to change our Service Plans including, by adjusting the features or services available or by adjusting pricing for the Premium Services in any manner and at any time as we may determine in our sole discretion, which will not, without cause, affect the Services and rights you have purchased and acquired under these Terms before such changes take effect.
We may develop different versions of this Platform with different Services for different devices in different regions. You should obtain, download and install the appropriate version for your device and jurisdiction.
If you purchase or subscribe to any of our Premium Services, you must first create an account on the Platform and log in. The Premium Services are only available to users of (i) the Apple iOS App version of the Platform who have a valid Apple ID account, (ii) the Google Android OS App version of the Platform who have a valid Google account, or (iii) the CapReels Web version of the Platform who have a valid CapReels account.
You may purchase or subscribe to any of our Premium Services by paying via your Apple ID account, Google account and/or CapReels account (as applicable), by paying the applicable purchase or subscription fees and taxes in the applicable currency of your jurisdiction. Unless you are a resident within the UK, EU or EEA or it is otherwise mandated by applicable laws of your jurisdiction, all Premium Services fees displayed to you are exclusive of taxes, and you agree that you may be charged with any applicable taxes in addition to the Premium Services fees. Failure to pay these fees and taxes will result in the failure, suspension or termination of your access to the Premium Services.
You may purchase or subscribe to the Premium Services under a fixed billing period or an automatic renewal subscription fee in advance on a monthly basis (or another interval set on the purchase page of the relevant Premium Services on the Platform or otherwise notified to you prior to your subscription) or in accordance with other payment arrangement available.
If you purchase the Premium Services under an automatic renewal arrangement, you agree that (a) Apple, Google and/or CapReels (as applicable) may store and continue billing your payment method (e.g., credit card) to avoid interruption of the Premium Services, and (b) Apple, Google and/or CapReels (as applicable) may calculate taxes payable by you based on the billing information that you provide at the time of purchase.
Unless it is otherwise mandated by applicable laws of your jurisdiction, we reserve the right to change our Service Plans or adjust pricing for the Premium Services in any manner and at any time as we may determine in our sole discretion and will communicate any such changes to you in advance. Such changes will not, without cause, affect the Services and rights you have already purchased and acquired under these Terms prior to such changes taking effect. Such changes, especially price changes, will not take effect immediately at the time of renewal of your subscription, unless you explicitly agree otherwise. You always have the right to terminate your subscription to the Premium Services at any time and voluntarily choose a different Service Plan.
You can find information about the pricing of the Premium Services either on the purchase page of our Premium Services or the Platform’s description page in Apple App Store and/or Google Play (as applicable). All subscriptions on the CapReels App version are payable through your Apple ID and/or Google account and such payments will be processed in accordance with the terms and conditions of the Apple App Store and/or Google Play. Subscriptions on CapReels Web version are payable through your CapReels account and such payments will be processed in accordance with these Terms, the terms and conditions of third-party payment service providers and/or additional payment terms.

Renewal and Cancellation of Premium Services

Depending on the Premium Services we provide in your region, you may choose the type of Premium Services you would like to purchase or subscribe to.

If you subscribe to the Premium Services for a fixed term arrangement, your subscription will automatically end upon the subscription term expiring.
If you subscribe to the Premium Services under an automatic renewable arrangement, your subscription will automatically renew for an additional period equal in duration to your preceding subscription term, unless indicated otherwise on the Platform. Your payment will automatically be charged at the start of each new subscription term for the fees applicable to that term, unless you cancel or change your subscription to the Premium Services before the end of the then-current subscription period applicable to you.

If you do not want to continue to be charged on a recurring basis, you must cancel your subscription to the Premium Services through your Apple ID account, Google account and/or CapReels account (as applicable) before the end of the then-current subscription period. You can learn more about how to cancel your subscription of our Services in the FAQ.
If so cancelled, you will still have access to the Premium Services until the end of the then-current subscription period and be charged the full subscription fee for such subscription period unless otherwise set forth in the "Supplemental Terms - Jurisdiction Specific" section below or required by applicable law (e.g., if you cancel the subscription for cause).
After the cancellation takes effect on the last day of the then-current subscription period, you will be downgraded to the Free Services automatically.

Refund Policy

Unless otherwise set forth in the "Supplemental Terms - Jurisdiction Specific" section below, if you subscribe to the Premium Services (either on a fixed-term basis or on an automatic renewal basis), you may, with or without reason, cancel your subscription of the Premium Services with a full refund within 14 calendar days following the start of your subscription to the Premium Services, provided that you do not have any usage of the Premium Services in any form whatsoever since you subscribed to the Premium Services.
If you believe you are entitled to receive a refund, please contact us via support@capreels.com for further information on the refund procedure. Any refund of subscription fees will be made with the same payment method you used for payment of the subscription fees. You agree to comply with this refund policy and any of our further communications with you on refund, if any.
Notwithstanding the foregoing, if you subscribe to Premium Services through Apple Pay or Google Pay, your cancellation and refund is further subject to the terms and conditions of Apple App Store or Google Play. You will continue to have access to the Premium Services until your subscription payment is refunded by Apple or Google.
The above does not exclude or limit your right to a refund, in full or in part, if the applicable laws require us to make such a refund to you.

8. Cloud Space Services

You acknowledge and agree that we have no obligation to provide or continue to provide any user with Cloud Space Services for free and we reserve the right to upgrade, downgrade, or suspend our Cloud Space Services from time to time.
You may access cloud storage space by subscribing to the relevant Premium Services, if such Premium Services are made available to you. Depending on the relevant Service Plan applicable to you, the storage capacity of the cloud space allocated to you may differ. The allocated storage capacity applicable to the Premium Services you purchase will be displayed to you on the relevant Premium Services description page or when you make the purchase. You shall not use storage capacity exceeding the allocated storage capacity. You may also have access to our Cloud Storage Services through other ways in certain regions.
Apart from the above-mentioned allocated cloud storage space, where applicable, users may also access more cloud storage space by purchasing additional packages of Cloud Space Services. The details of such packages of Cloud Space Services will be displayed to you on the relevant Cloud Space Services description page or when you make the purchase.
Following the termination or expiration of your then-current subscription term of your Premium Services or Cloud Space Services packages, your cloud storage capacity will be suspended automatically.
We will use commercially reasonable efforts to notify you in advance if the cloud space storage capacity applicable to you will be suspended or cleared up. Within the time limit that we notify you of in advance, you should transfer and back up your content (including but not limited to your video drafts, photos, stickers and other materials) stored in the cloud space provided by the Platform before the expiration of such Service Plan, and ensure that the content you store does not exceed the storage capacity that you are entitled to use, so as to avoid the loss of your content and data due to the absence of sufficient cloud storage capacity.
In addition to these Terms, you shall comply with the applicable laws and other restrictions related to the Cloud Space Services (e.g., file type restriction, format restriction, document size limit). If your use violates these Terms, applicable laws or other restrictions, we have the right to take corresponding measures, such as suspending or terminating your access to the Cloud Space Services, deleting your content which exceeds your entitled storage capacity or that fails to comply with these Terms, applicable laws or other restrictions related to such Cloud Space Services feature.
You should always back up your content. We are not liable for any loss of your content or data stored by using the Cloud Space Services feature to the extent permitted by applicable laws.

9. Intellectual Property Rights

The Services, including the Platform and Company Content (as defined in Section 10), are protected under the laws of copyright, patent, trademarks and other applicable intellectual property rights. All intellectual property rights of the Services provided by us are owned by us or our third-party licensors to the full extent permitted under applicable laws, subject to these Terms. Unless expressly permitted in these Terms, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without our written consent.
We respect intellectual property rights and require you to do the same. As a condition of your access to and use of the Services, you acknowledge and agree not to use the Services to infringe on any intellectual property rights. We reserve the right, with or without notice, at any time and in our sole discretion, to block your access to the Services or to temporarily or permanently suspend or terminate your account if there is infringement or alleged infringement of any intellectual property rights or proprietary rights.
By using the Services, you acknowledge and agree that CapReels does not make any promises or warranties regarding the legality or appropriateness of any content inputted or generated by you based on your inputs. You shall be solely responsible for content uploaded to or made by using CapReels, and such content is not and will not be endorsed, sponsored or approved by CapReels.

10. Content

Company Content

Company Content refers to the creative materials provided directly by CapReels for use in your projects, including but not limited to templates, video clips, images, stickers, text templates, fonts, sound effects, special effects, filters, canvases, and animations (“Company Content”). Company Content does not include third-party content and services or User Content.
The terms governing whether Company Content can be used for commercial or non-commercial purposes may vary depending on the CapReels product you are using and are specified in the CapReels Materials License Agreement. For the CapReels App, CapReels Desktop Version, and the CapReels Web version, please refer to the CapReels Materials License Agreement to determine permissible uses of Company Content.
You are granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable license to access and use Company Content for your projects, in compliance with these Terms and the CapReels Materials License Agreement. Any use of Company Content beyond what is expressly permitted is prohibited without prior written consent from CapReels or its licensors. The Company reserves all rights not expressly granted herein in the Services and the Company Content.
Company Content is provided "as is". CapReels makes no guarantees about the accuracy, completeness, or suitability of the Company Content for any particular purpose. Your use of Company Content is at your own risk.

Third-Party Content

Certain content available on the Platform is provided by users and/or third parties rather than us (e.g., third-party video templates). Such content is not created or endorsed by us. You acknowledge and agree that you are using third-party content at your own risk, and we are not liable for such content.

User-Generated Content

Users of the Services may be permitted to upload, post, publish, transmit, or otherwise make available content through the Services, including without limitation music, video templates, text, photos, videos, and other materials (“User Content”).
When you upload User Content, you represent and warrant that you own such content or have obtained all necessary permissions, licenses, and clearances to use and share it. You grant CapReels and its affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable (including sub-licensable), perpetual, worldwide license to use, modify, adapt, reproduce, make derivative works of, display, publish, transmit, distribute, and/or store your User Content for the purposes of providing the Services.
You further grant CapReels and its partners the right to use your username, image, and likeness in association with your User Content.
You acknowledge that all User Content will be considered non-confidential, and you waive any moral rights or rights to prior approval, to the extent permitted by law.
We reserve the right, at our sole discretion, to remove, block, or restrict access to any User Content that we believe violates these Terms, applicable laws, or our Community Guidelines.
We do not guarantee the accuracy, integrity, or quality of User Content, and under no circumstances will we be liable in any way for it.

11. Indemnity

You shall defend, indemnify and hold harmless CapReels, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, sublicensees, agents, and advisors (each an “Indemnified Party”) from and against any and all direct and indirect losses, claims, liabilities, damages, costs, and expenses, including attorneys’ fees, arising out of or related to:

your breach of these Terms or applicable laws;
your User Content; or
your misuse of the Services.

12. Exclusion of Warranties

The Services (including Company Content) are provided on an “as is” and “as available” basis, with all faults. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:

the Services will meet your requirements;
the Services will be uninterrupted, timely, secure, or error-free;
any information obtained will be accurate or reliable;
defects or errors will be corrected.

13. Limitation of Liability

To the maximum extent permitted by law:

CapReels shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, goodwill, data, or opportunities.
Our total aggregate liability to you shall not exceed the greater of: (a) the amount you paid to us in the last twelve (12) months, or (b) fifty U.S. dollars (USD $50).

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded by law.

14. Interruption and Termination of Services

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, including for:

violations of these Terms or applicable laws;
technical or security issues;
inactivity of your account.

Upon termination, your rights to use the Services will cease immediately.

15. Other Terms

Applicable Law and Jurisdiction. Except as otherwise stated in jurisdiction-specific terms, these Terms are governed by the laws of Singapore. Disputes shall be resolved by arbitration at the Singapore International Arbitration Centre (SIAC), in English, with three arbitrators.
Entire Agreement. These Terms constitute the entire agreement between you and CapReels.
Severability. If any provision is invalid, the rest remain enforceable.
No Waiver. Our failure to enforce rights under these Terms is not a waiver.
Third Party Rights. Except where specified, no third party has rights under these Terms.
Prevailing Language. If these Terms are translated, the English version prevails.

16. Contact Information

If you have questions, please contact us at:
support@capreels.com

Supplemental Terms – App Stores

Apple App Store. These Terms are between you and CapReels, not Apple. Apple is not responsible for the Platform. Apple is a third-party beneficiary and may enforce these Terms.
Google Play. If you download via Google Play, you agree that Google is not responsible for compliance with these Terms.

Supplemental Terms – Jurisdiction Specific

Depending on your country of residence, certain additional terms may apply, including:

United States: governed by California law; disputes in Northern District of California or Santa Clara County courts. DMCA takedown applies.
European Union / UK: local consumer law protections apply; right of withdrawal within 14 days; online dispute resolution via EU ODR.
Brazil: governed by Brazilian law; age of consent 16+ with guardian approval.
Japan: governed by Japanese law; disputes in Tokyo District Court.
South Korea: governed by Korean law; services only for users 14+.
Thailand: users under 20 require guardian consent.
Indonesia: services only for users 14+; agreement valid in English and Indonesian.
Mexico: governed by Mexican law; disputes resolved in Mexico City.
Australia: additional rights under Australian Consumer Law; complaints under the Online Safety Act can be sent to support@capreels.com.